FAQ

Welcome to the all new RGS | AWS Upland Store!

RGS | AWS have just moved the Upland Store to a new and improved platform. Using member feedback, we've incorporated new features to improve the overall user experience. Some aspects and processes of the store will be different, but all should be improvements. We've developed a small FAQ list below, please direct any questions and feedback on the Upland Store to info@ruffedgrousesociety.org 

Frequently asked questions:

Q: Will I need a new login?
A: Yes! This is a new platform and in keeping the security of member's personal payment information and in accordance to Payment card industry (PCI) standards, a new account will need created.

Q: Do I have to create an account/login?
A: If you are a member or becoming a member, we strongly recommend creating one. Login credentials consist of your email and a password you create. This can be done here: uplandstore.org/account/register

Q: When am I due to renew?
A: Once you have created a new account AND paid for your first membership or renewal in this new store platform, you can go to your My Account page and check the "My Membership / Sustaining Donations" in the lower righthand corner.

Q: What is the best way to contact RGS about membership questions?
A: Please send an e-mail to membership@ruffedgrousesociety.org to get the quickest response.

Q: Will my auto-renewal membership continue on the new Upland Store?
A: It will not. Again, in keeping the security of a members' personal information and in accordance to PCI standards, a new auto-renewing membership needs to be created.